Help Center
How can we help you today?
- How do I sign up for eSIMTOURS?
- Is there a difference between total data package and daily data package?
- Which plan is right for me?
- Will my eSIM expire if I don't use it immediately?
- When does the time start counting after I purchase an eSIM?
- What happens to unused data after the plan expires?
- How do I purchase additional data?
- Are there regional eSIMs that can be used in multiple countries?
- Is there a regional eSIM that can be used in multiple Asian countries?
- Is there a regional eSIM that can be used in multiple European countries?
- How to install eSIM on iOS using a QR code?
- How to install and set up eSIM on Android?
- How to install eSIM on a Google Pixel device?
- How many eSIMs can I install?
- Can I install the same eSIM on multiple devices?
- When can I reuse the same eSIM/an existing eSIM?
- How do I change my eSIM label?
- How can I check which eSIM is currently being used for data?
- I can't find my eSIM QR code. What should I do?
- Can I reinstall an eSIM?
- How do I delete my eSIM?
- What if I can't delete an eSIM on my Samsung Galaxy S22?
- How do I install an eSIM manually on my Samsung Galaxy device?
- How do I install an eSIM via a QR Code on my Samsung Galaxy device?
- How do I install an eSIM manually on my iOS device?
- How do I activate the eSIM on an iPhone or iPad in Turkey?
- Can I make voice calls while using eSIM for data?
- How can I receive SMS and calls when using a data‑only eSIM?
- Can I send iMessage with eSIM?
- Are there any apps or websites that may be restricted when using eSIM?
- Can I use my eSIM to enable tethering (Personal Hotspot)?
- How can I avoid roaming charges on my primary SIM card?
- How do I set data limits on an Android device?
- How to save data usage on Android devices?
- How do I manage data usage on an iOS device?
- How to save data usage on an iOS device?
- Can I receive phone calls on my primary number?
- Why don't I see 5G in the status bar on my iPhone?
- What should I do if eSIM activation is stuck on my iOS device?
- What should I do if I see "Could not add cellular plan for this carrier" when installing eSIM?
- What should I do if I see "Unable to complete cellular number change"?
- What should I do if my device is network/carrier-locked?
- What should I do if I see "This code is no longer valid"?
- How to fix "PDP Authentication Failed"?
- eSIM is installed, but why can't I find it?
- What is the fastest solution if my eSIM is not working?
- Why is my internet speed slower than expected?