Why is my internet speed slower than expected?

We support 5G/4G/LTE in most countries, but actual eSIM internet speed is affected by multiple factors. Speed may be slower due to weak signal coverage in some areas, device signal reception capability, or high network load caused by crowded areas.

You can try the following solutions:

Switch to a location with better signal

Try to move to outdoor open areas, away from signal blind spots such as tall buildings or underground spaces.

Check device settings

• Turn off VPN or proxy tools on your phone to avoid extra network routing detours
• Restart your device to reset the network connection and improve temporary signal lag issues

Remove accessories that interfere with signal

Remove metal phone cases to reduce signal obstruction.

Further optimization solutions

If your internet speed is still not improved after trying the above methods, you can contact us through the official customer service portal. Provide your location, plan information, and speed test screenshots, and we will assist in troubleshooting and continuously optimize the network solution.