What should I do if I see "This code is no longer valid"?

This error usually means the eSIM has already been installed or there was a network/device issue during installation. Follow these steps：

Step 1: Check if the eSIM was already installed (most common cause)

Most eSIMs can only be installed once. To check:

Open Settings——Go to General——Tap About

Scroll down to find ICCID (20-digit number)

Check result:

• If you see the same ICCID as your eSIM → it's already installed
• Enable it in Cellular settings

Important:

If you deleted the eSIM before, it cannot be reinstalled. You will need a new eSIM from your provider.

Step 2: If it's your first installation, check network/device issues

If it's your first time installing, the error is often caused by network or system problems:

Turn off VPN/proxy: VPNs can interfere with the eSIM activation server.

Use a stable WiFi: Avoid public WiFi or ship WiFi.

Remove unused eSIMs: Go to Settings → Cellular

Delete old eSIMs if you've reached the device limit.

Update iOS

Outdated systems may cause activation failures.

Try a different installation method

• QR code failed → use manual activation code
• Manual failed → use QR code

Additional tips

If the problem continues, contact your eSIM provider with:

• Order number
• Screenshot of the error
• Device model

We will check if the activation code is expired or already used.